我相信很多卖家已经做足了充分的准备来迎战速卖通第3个双十一的到来。那这个时候,我们是否就可以懈怠,只是静静的等待双十一当天猛烈的订单。倒数48小时,我们一样需要查漏补缺。
以下便是速卖通卖家双十一前必做的八项查漏补缺工作:
1、热销品查漏补缺,二次补货
虽然我们10月份已经第一次备货,这个时候还是要对热销品进行查漏补缺。4-10号整个平台不打折,购物车,收藏夹的添加数量体现了产品的受欢迎程度,我们可以从商品分析查看热销品添加收藏和购物车的数量的 变化,以此来预估双十一可以售卖的数量。
2、制作自定义模块,让整个店铺充满双十一的氛围
制作详情页自定义模块,放置全店所有产品的顶端,单营造双十一氛围。修改产品自定义模块只要几个小时就会生效。还没设置的赶紧行动吧!
3、准备好大促订单留言回复,,下单后催款
3.1. 未付款(或问是否有货)
Dear friend,
Thanks for your order, I have helped you check our inventory, it is in stock.
Today, it has a big discount, it is cheaper an beautiful, tomorrow the price will be restored the original price, I am looking forward your earlier payment for the order.
Your friend,
Jason
3.2. 二次催款
Dear friend,
Thanks for your order. I'm glad to tell you that we have prepared the order for you. I wonder when we can send you the package, or you still have some questions about the payment, if have, please contact us directly for help.
Your friend,
Jason
3.3. 三次催款
Dear friend,
We find the there are only 8 days to pay for the order or the order will be finished, we have prepared the items well for you. Do you have any problems, please tell us, we can help you.
Your friend,
Jason
3.2. 已付款
Dear friend,
Thanks for your order, it is in stock, please don't worry, we will send you as soon as possible, please looking forward your beautifu item.
Your friend,
Jason
3.3. 付款后告知客户
Dear friend,
Thanks for your payment, we will ship the order to you as soon as money is confirmed.
Have a nice day.
Your frieng,
Jason
3.4. 缺货后告知买家取消
Dear friend
I am really sorry about the inconvenience to you, you can cancel the order , i hope when you cancel the order , you choose the reason such as put a wrong order , because if you choose a reason such as our of stock , it will have a bad effect on our store , or you put an repeat order , thanks for your understanding.
You friend
Jason
3.5. 买家统一取消后
Dear friend
Thanks for your understanding. I have agreed the cancellation, and refunded the money to you , i hope we can do more business in the future , we will try our best to serve you . Have a nice day.
Your friend
Jason
4、双十一之后会产生大量的包裹,雇请临时人员,如有海外仓,需与海外仓人员紧密配合,避 免延迟发货,增加客户体验。
5、制定双十一直通车推广计划
双十一期间特别注意
8.3. 潜力新品,近期数据表现好,大促带来订单,为后面的打造爆款做基础。
查漏补缺,为时不晚,大家快快行动吧。最后祝大家双十一订单多多,美金多多。
5.1. 明确推广目的
5.1.1. 自然排名靠边的产品注意控制展示位
5.1.2. 不要推11.11性价比不大的产品
5.2. 优化好要推广产品,做好关联,带动店铺其他产品的销售
5.3. 确保直通车余额充足
6、避免产品侵权所带来的店铺风险和销量下降,这个时间被投诉关店一定是一件伤心欲绝的事情。特别提醒:被同一供应商投诉两次平台会扣分处理,扣分严重濒临关店的店铺,需找出所有相关产品进行下架处理,避免带来账号风险。
7、设置限时限量
由于双十一全店打折锁定后,发布的新品将不能参与双十一当天的折扣。排查店铺中没有打标的产品,设置双十一限时限量,使产品十一当天能够参与折扣。现在行动一定还来得及。
8、设置橱窗
现在橱窗的加权是非常大的。排名可以到类目热搜词的首页或者前几页。选择的产品:
8.1. 店铺爆品就不要选择了,已经各有好的排名了
8.2. 近期购物车多,转化率高,但是关键词排名不靠前的产品(要确定这个产品是不是含油热门搜索词,是不是热卖的类,如果是销售额占比很小的类,顶上去受众也不会很大),顶上去带来的收益如何?
查漏补缺,为时不晚,大家快快行动吧。最后祝大家双十一订单多多,美金多多。
IML海外仓,抛货、重货更划算。另接欧洲铁路、FBA头程运输。合作请+QQ: TEL: