奥特玛OPTIMA蓄电池（中国）代理商报价
First, pre sale service commitment
1, provide professional consultation. Reply to your professional and technical questions within 2 hours.
2. Provide detailed information. Send the technical information you need within 4 hours, and strive to receive it within two days.
3, provide reasonable quotations. A reasonable offer will be provided for you within 2 hours.
4, provide investigation reception. I am always ready to receive your inspection and try to provide various conveniences for your inspection.
Two. The promise of service in the sale
1, use the national unified sales contract for industrial products to sign contracts and technical agreements with you.
2, consciously abide by the provisions of the contract law, to ensure the smooth implementation of contracts and technical agreements.
3, strive to provide you with quality products on time and quantity, and adopt the best mode of transportation to ensure that you receive the goods intact.
4, actively communicating with users, respecting user arrangements and providing thoughtful technical support for users.
5, in accordance with the provisions of the contract to provide you with inspection, installation, commissioning and training services.
6, regardless of the size of the contract, all customers are fair in terms of price and service.
Three, after-sales service commitment
1. we will provide relevant technical training and technical information in accordance with customer requirements.
2. product quality problems, one year free warranty, life-long maintenance, there are contractual stipulations in accordance with the contract.
3, we promise to conduct telephone guidance within 15 minutes, and you can eliminate the simple fault of the device yourself.
4. For UPS power supply under 10 kg, troubleshoot or provide new equipment for your temporary use within two days until the damaged equipment is repaired.
5. For UPS power supply of more than 10 kg, troubleshoot or provide new equipment for your temporary use within three days until the damaged equipment is repaired.
6. We have free maintenance for the equipment we sell for three years, life-long maintenance, long-term supply of spare parts, free software upgrade, except as stipulated in the contract
Pre sale service
We only need to call any telephone of Huada Fu Tong, we will provide professional customer service personnel for each customer, one to one professional consultant service, all of them are free.
After-sale service
All calls to waht can be accepted in any case within 5 minutes. Our professional Customer Service Commissioner will call back or visit you regularly to collect your opinions and suggestions on our service, so that customers are 100% satisfied. The company holds the annual rebate preferential service for old customers every year.
